We recently published a new white paper in the TGI Resources Library. TGI’s Extending CRM Concepts in ERP Systems white paper discusses the necessary software features an ERP system must deliver to go beyond basic contact management and extend CRM concepts throughout the enterprise. By selecting an ERP software solution that is capable of meeting such criteria, manufacturers and distributors alike will be able to arm themselves with a set of software functionality to improve customer service and satisfaction and meet individual customer’s requirements on an on-going basis.
Click here to download the complete white paper from the TGI Resources Library.