Enterprise 21’s 360° CRM functionality provides a fully-integrated approach to customer and prospect interaction. Unlike most ERP systems on the market today, which have CRM software as separate module, Enterprise 21 CRM functionality is leveraged throughout the entire Enterprise 21 software suite. In doing so, Enterprise 21 offers a comprehensive 360° view of manufacturing and distribution companies’ customers and prospects. Read More...
At its core, Enterprise 21 is based on a management-by-exception philosophy that monitors and provides alerts. These alerts provide sales and customer service personnel proactive tools to initiate action and communicate status to their customer contacts. Furthermore, Enterprise 21 ERP software monitors recent customer purchases and compares the data to the customer’s order frequency to alert appropriate personnel when there is a decline in activity, prompting proactive communication with the customer.
Enterprise 21’s CRM functionality integrates with the complete Microsoft Office Suite including Microsoft’s Outlook and Exchange, Word, Excel, and MapPoint, allowing one-click access to email, document mail merge, data export and manipulation, and customer and prospect mapping.
