Posts Tagged ‘ERP Software’

Some of the key elements of a training plan include whether the software vendor or implementation services provider will train all end users or if a train-the-trainer approach will be used.  A train-the-trainer approach is one in which key members of the implementation core team become functional experts or super users who then train their peers and colleagues within various functional areas.

Another decision to be made is how much of the training will be performed in an on-site classroom environment, via off-site remote or Internet-based training, or via computer-based or self-directed methods.  Please note that these methods are not mutually exclusive and may be used in combination during a successful implementation training process.

Some of the key aspects that will help determine how training is performed will be determined by the sheer number of personnel to train, the number of locations at which the personnel to be trained reside, and whether or not an entire workgroup can be trained concurrently vs. needing to stagger their training to keep portions of the team engaged in day-to-day operations while training others.

When the customer implementing new software is of any substantial size with multiple locations, a train-the-trainer approach typically can be delivered at a reduced cost over a method of having the software vendor or implementation services provider train all functional users.  Another benefit of a train-the-trainer approach is that the company implementing the new ERP software will generally come away with better overall internal functional knowledge because of the depth of training of the super users who become the internal trainers.  If this method is of interest, don’t assume that a given software vendor or implementation services provider has a core competency in training internal trainers.  Make certain to ask the various vendors about their training approaches and preferences during the software evaluation process.

While remote or Internet-based training can be performed concurrently with personnel from various locations without the need for travel, a key element which can be lost by using this approach is the ability for the trainer to walk around and observe the participants’ comprehension during hands-on exercises.  There will be both hands-on learners and lecture learners, and it will be imperative to cater to the needs of both groups equally.

Finally, there are advantages to using canned training aids such as computer-based training including the ability to ensure that a consistent level of training is provided and that the training materials can be used after initial production Go Live with the new system for ongoing training of existing and new personnel.  Ongoing training is a critical success factor to prolong the longevity of the ERP system and enable the company who is implementing new software to use the system as-designed and as extensively as possible.

The overriding principle is that training is an important part of the implementation process regardless of a given software user’s role or organizational level. Without training in the business’s newly selected manufacturing software or distribution software package, the capabilities such software provides cannot be utilized to their fullest potential.

During the Enterprise 21 implementation process, training can be conducted in one of two ways. First, training can be delivered to all software users in a given functional area simultaneously. For example, business executives and accounting personnel will be trained in the software’s financial management tools; warehouse workers will be trained to receive and putaway materials and pick, pack, and ship products to customers using Enterprise 21’s fully-integrated warehouse management system; customer service and order management representatives will be trained to utilize Enterprise 21’s order management and CRM ERP software functionality; etc.

A second form of Enterprise 21 training that can be employed during software implementation is a train-the-trainer approach. Using this approach, TGI personnel would train each business department’s functional leader or super user, and those functional leaders would in turn train other software users in their given functional areas. No matter which training methodology is employed, adequate end-user training in the new business software package is essential for a successful go-live experience.

Following go-live, management and software users must remember that the training process is not over. Training should be an on-going effort. TGI offers integrated training tools that include multimedia-enabled presentations, how-to help, screen help, and field help. These tools can be updated and altered to meet each organization’s specific requirements. Furthermore, TGI’s integrated training services enable existing users to refresh the knowledge they learned during implementation and new employees to receive a level of training consistent with all other employees in the organization. This approach to training enables organizations to maintain consistent system and process knowledge across all of the organization’s departments and functional areas.

Both during and after implementation go-live, adequate training in an enterprise software solution is essential to increased productivity and on-going business process improvements.