Technology Group International Empowers Users at the 2007 Users Conference
Toledo, Ohio – March 29, 2007 – Technology Group International (TGI), a leading ERP software solution provider, convened with users last week at the annual user’s conference in Las Vegas, Nevada. Read More...
The conference agenda focused on topics such as new software functionality in Enterprise 21’s v6.6 release, functional workshops, and brainstorming sessions for additional customer driven functionality.
Of particular importance this year was TGI’s desire to empower the user community by adding a substantial amount of additional ease of use features and in house configuration options. In addition to a large number of functional based enhancements, TGI’s development team drove significant product enhancements that focused on empowering the every day user. These updates consisted of user controlled interface options and screen preferences to additional online help such as FAQ’s, video tutorials, and self guided online user training.
Scott Smith, President and CEO of TGI, stated “I think the conference was a great success and provided a significant value to the participants. Not only does the conference offer our customers an exceptional venue for learning and open discussion, it also provides a wonderful opportunity for our development staff to interact directly with the customer base. We make a rule of bringing actual programmers and technical support staff to the conference. This provides an excellent opportunity to strengthen our technical partnership with our customer base and reiterate our goal of using technology to drive their corporate goals. Bringing together the entire group of stakeholders allows us to be more engaged with our customers and proactively partner with them for joint success.”
Participant reactions to the content and structure of the conference were tremendously positive. Enterprise 21 users provided their own feedback on the event by offering comments such as:
- "I enjoyed the conference and enjoy working with TGI. All of the associates are very helpful and work hard to keep their customer focus high.”
- “Thanks for everything TGI has done to make us successful with our own customers."
- "I thought the user’s conference was extremely enlightening and it has pushed me to further take advantage of all of what TGI has to offer."
- "The staff at TGI is truly customer focused. From the president down to the technical support staff, you really feel that the customer is the main priority."
In addition to the educational content, TGI hosted a welcome reception and an additional night out at the MGM Grand for participants.
The TGI staff is already in preparation for next year’s conference which will be held at a resort in Orlando, Florida.